Cancellation and refunds

Short version: cancel whenever you like, in one click, and we will not make it difficult.

Cancelling

Cancel from your account page at any time. Your plan continues to the end of the period you have already paid for and then stops. There is no cancellation fee, no notice period, no phone call and no retention offer.

Refunds

Within 7 days

If you paid for a plan and want your money back within 7 days of the charge, write to [to be completed: support email] and we will refund it in full — no reason required — provided you have used no more than five paid readings in that period.

After 7 days

Monthly plans are not refunded part-way through a month; cancel and the plan ends at the period's close. For yearly plans cancelled after 7 days, we refund the unused whole months, less any discount you received for paying yearly.

If the service fails

If LagnaMatch is unavailable, or produces readings that are plainly wrong because of a fault on our side, tell us and we will refund the affected period in full regardless of how long ago you paid.

How refunds are paid

Refunds go back to the original payment method through [to be completed: payment provider, e.g. Razorpay]. We process them within 5 working days of agreeing the refund; your bank may take a further 5 to 7 working days to show it.

The free readings

The first three readings are free and carry no payment, so there is nothing to refund. They exist precisely so you can decide whether the reading is worth paying for before you pay for it.

Disputes

If you are unhappy with how a refund was handled, write to our grievance officer, [to be completed: grievance officer name and email]. We will respond within 30 days.